Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Unless stated, products are delivered worldwide wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days for domestic orders and 1-4 weeks for international orders, depending on your location. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Click and Collect Policy

Privacy Policy
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@silca.cc or mailing us at:
SILCA
835 N. Capitol Ave | Indianapolis IN 46204

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer, cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@silca.cc or by mail at
SILCA

Customer Service Policy

Silca is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days for domestic orders and 1-4 weeks for international orders, depending on location; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

We thank you for your interest in SILCA and hope that you are happy with every purchase you make. We do our best to make sure that your order is delivered completely, in a timely fashion and undamaged, although we know unforeseen circumstances can arise so if you are not 100% satisfied with the product(s) you purchased and would like to either return or exchange them the instructions below describe how to properly do so. If there is an issue with the product that would be considered a warranty issue, please consult our Warranty Policy HERE

Returns:

Returns are only available for purchases made directly from Silca.cc, any purchases made from another retailer must be returned according to that source’s protocols.
Returns will only be accepted for un-used products in original packaging.
All returns must be sent back within 30 days of receiving the order, with a designated RMA#.
Returns will be processed within 4-7 days of when the returned item(s) are received, the receipt for the order and/or the order confirmation (sent via email at time of purchase) must be included with the return package.

Customer is responsible for return shipping of all non-warranty returns.
Once the item(s) are received and processed a store credit for the amount of the item will be issued to the purchasing party. Store credit given in form of Gift Card.
Sales of factory seconds, damaged packaging, pre-used, media samples or similar are FINAL and may not be returned or exchanged.

Exchanges:

Exchanges are only available for purchases made directly from Silca.cc, any purchases made from another retailer must be returned according to that source’s protocols.
All exchanges must be sent back within 30 days of receiving the order, shipping confirmations sent via email.
Exchanges will be processed within 4-7 days of when the returned item(s) are received,
The RMA# and receipt for the order and/or the order confirmation (sent via email at time of purchase) must be included with the return package.

Customer is responsible for shipping of all non-warranty exchanges.
Once the item(s) are received and processed the exchange will be confirmed via email with the receiving party and the new item will be sent in place of the original.

Refunds/cancellations:

Refunds are only applicable for purchases made directly from silca.cc, refund requests for items purchased from other sources must be handled through those sources. Only applicable for orders yet to ship.

International: For all international requests please contact us at sales@silca.cc.

Items must be returned to the address below with a copy of the receipt for the order and/or order confirmation, as well as a pre-authorized RMA number provided by SILCA. To receive and RMA# please call us: 1-800-905-2157 or Email: sales@silca.cc

SILCA Returns

835 N. Capitol Avenue

Indianapolis IN 46204

USA

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .