Pedal Mafia Policies

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Unless stated, products are delivered worldwide wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days for domestic orders and 1-4 weeks for international orders, depending on your location. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Pedal Mafia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days for domestic orders and 1-4 weeks for international orders, depending on location; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

At Pedal Mafia we want to keep you feeling fresh and looking good in your new piece of kit, but if you're not satisfied with the products you've purchased - we've got you covered. All products for returns or refunds must be returned within 7 days of receipt of purchase (10 days if international) and must be in as-new condition - we can't accept items which have been worn or washed. All original tags must still be attached, and products should be in original packaging.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .