Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Orders delivered within Spain, 1-2 working days.

All our international orders, 3-4 working days.

All Spanish orders are delivered with Correos Express. International orders are sent by DHL. You will be sent a tracking code in all cases.

Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.

Customer Service Policy

NDLSS is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days for domestic orders and 1-4 weeks for international orders, depending on location; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

We’re constantly working to create cool, compelling cycling gear. However, if you are not 100% satisfied with your purchase, you can return or exchange it provided it is within 30 calendar days of the date on your receipt and the item is as new and in its original packaging. We reserve the right to refuse refunds for returned items that are not in sellable condition.

Make a Return:

Send us the item(s) you want to return (see address below). *It's your responsibility to choose a courier and fund your package's journey back to us.

For returns outside of the European Union, the courier of you're choosing will have you fill out a Customs Declaration Form. To ensure your return package arrives to us efficiently, please make sure to provide the same description and value we included on your original order.

Once we ensure that it is in perfect condition and in its original packaging we send you your money back.

Please note: We subtract the the cost incurred to ship the item(s) to you from your refund.

Returns are only accepted for items purchased directly from www.cycling-emporium.com

Exchange:

Send us the item(s) you’d like to exchange (address below) and then we send you the item you requested. *It's your responsibility to choose a courier and fund your package's journey back to us.

For orders outside of the European Union, the courier of you're choosing will have you fill out a Customs Declaration Form. To ensure your return package arrives to us efficiently, please make sure to provide the same description and value we included on your original order.

Once we ensure that it is in perfect condition and in its original packaging we send your desired exchange item.

Faulty Items
We shoot to provide the best performing and aesthetically pleasing gear, but unfortunately manufacturing errors happen. Faulty items will either be replaced, repaired or refunded according to our Customer Services Team’s evaluation. Items damaged through general wear and tear are not classified as faulty.

Once we have received the item(s), a refund will be issued for the returned item(s) minus the return shipping costs (10€ Spain, 18€ for rest of world) within 7- 14 work days.

Allez Endless, S.L.
C/Toboso 24, local 28019
Madrid Spain

AVAT registration number: B87653747

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .