Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

We want you to enjoy your Attaquer goods as soon as possible after placing your order.

We aim to dispatch all orders within 48 hours of your order. Australian orders are sent via Australia Post. All international orders are sent via express services (DHL, UPS or equivalent).

In most cases, your order should arrive between 5 and 7 days after placing your order, when shipped to an Australian address. Delivery to locations outside Australia may take up to 4-21 days or more to be delivered.

The time frames above are estimates only, and Attaquer Pty Ltd makes no guarantees nor accepts any liability for deliveries that occur outside these estimates.

How will your order be delivered?
Orders despatched to addresses within Australia are delivered by Australia Post.

Orders despatched to addresses outside Australia are sent via DHL Express.

Goods Purchased Online for Personal Use:

You may be charged customs duties and taxes for something purchased online because:

- Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer.

- When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.

- When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.

- To ensure the courier can deliver your goods in shortest possible time after entering your country or customs union, pays the customs authority on your behalf for any duties and taxes that are due on the goods.

- Once the duties and taxes are fully repaid to the goods will be delivered to you

- What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package

Customer Service Policy

In order to make shopping on the Attaquer website easy as possible for you we have a super simple returns policy.

To return an item simply follow the instructions on your returns form, which is linked at the bottom of your original order confirmation.

Upon reciept with us your return will be processed as quickly as possible according to the following policy:

Our returns policy

We are happy to provide a refund for full priced (non-sale) items returned within 30 days of your original order date. Alternatively, you may also choose to receive a store credit of 110% of the value originally paid for the returned item.

We will issue a store credit for sale items and full priced items returned outside 30 days. These items are not eligible for refund.

We are happy to provide free exchanges for full priced items returned within 30 days. To exchange a sale item or full priced item returned outside 30 days please use your store credit to place a new order.

Notes:
Refunds and store credits are for the value of items returned and will be issued exclusive of shipping costs.
Goods must be returned ‘as-new’ in a saleable condition and be unworn, unwashed and complete with all original tags and in original packaging.
Please make sure all returned items are well packaged and make sure to keep a copy of your tracking number. Attaquer cannot take responsibility for items damaged or lost in the return transit.

Exchange, Returns, and Refunds Policy

HOW DO I RETURN AN ITEM?

To return an item simply follow the instructions on your returns form, which is linked at the bottom of your original order and shipping confirmations.

For customers in USA, Canada, Europe and UK, we now offer flat-rate local returns via our returns portal attaquer.ezireturns.com.

For all other orders, simply post your return along with the completed form to:

Attaquer Pty Ltd
PO Box 699
Strawberry Hills, 2012, NSW
Australia

Upon receipt with us your return will be processed as quickly as possible according to the following policy:

Our returns policy

We are happy to provide free exchanges or a store credit for 110% of the amount paid on full priced* (non-sale) items returned within 30 days of your original order date, excluding shipping costs and any taxes/duties. You may also opt for a refund on these items. These items must be returned ‘as-new’ in a saleable condition and be unworn, unwashed and complete with all original tags and in original packaging.

For full priced items returned outside 30 days, we will issue a store credit (for the amount paid excluding shipping/taxes/duties). These items are not eligible for refund, exchange or 110% store credit. To exchange a full priced item returned outside 30 days please use your store credit to place a new order.

All sales are FINAL on sale items, which means these items cannot be returned or exchanged unless faulty. Sale items are those items marked as 'on sale' (discounted from RRP) or discounted via coupon during sale periods (e.g. Black Friday).

FAULTY GOODS & WARRANTY

Attaquer is proud of its commitment to high quality products and manufacturing standards. Unfortunately on rare occasions it is the case that faults may occur. If you believe your product is faulty, please contact us at info@attaquercycling.com with detailed photos and descriptions of the fault. Attaquer reserves the right to repair the garment if possible.

WARRANTY PERIOD

All Attaquer garments are sold with a 12 month warranty, from the date of purchase. Claims for warranty must be made within this period.

Please note: Cheap, low-quality detergents, particularly when used with top-loader washing machines, can cause discolouration of garments as detergent will often not been sufficiently dissolved prior to contact with fabrics. Damage of this nature will not be covered under warranty.

The address for returns is:

Attaquer Pty Ltd
PO Box 699
Strawberry Hills, 2012, NSW
Australia

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .