PIONEER Policies

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

All Orders Worldwide – Free
Pioneer provides free USPS First Class shipping for all orders. US deliveries should arrive in 3 business days while international orders may take up to 21 days.

Customer Service Policy

PIONEER is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days for domestic orders and 1-4 weeks for international orders, depending on location; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

We are very excited to get superior carry items into the hands of consumers. We believe in our products and stand by them.
So to remove any possible hesitation, we offer a 3 year product guarantee. If you are not satisfied we will replace your product or issue a full refund.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .