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  • FREE WORLDWIDE SHIPPING on orders over $99!*

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Tenet Supply goods are shipped from Adelaide, Australia within 1-2 business days.

Australia-wide shipping

Australia Post shipping within Australia is free for orders over $50.
Delivery in 2+ business days. Includes tracking.

International shipping

Standard International shipping is free for orders over $250AUD
Delivery in 6-15 business days. Shipping times will vary.
We are not responsible for local duties or taxes.

Customer Service Policy

Tenet Supply is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days for domestic orders and 1-4 weeks for international orders, depending on location; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

Change of Mind:

You may return full price merchandise for ‘change of mind reasons’ within fourteen (14) days of receiving your order for a credit note of equal value (excluding shipping and handling charges). Please email us at info@tenetsupply.com.au to proceed with exchange etc.

Damaged or Defective Product:

Returned product(s) (and associated shipping and handling charges at standard rates) will be refunded if the damage is the result of a manufacturing defect or deviation from factory specifications, and not the result of normal wear and tear. In such cases, please allow two weeks from the day you return your package for your account to be credited.

If the problem was caused by reasons other than materials quality or assembly process, the original product will be returned to you.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .

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