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  • FREE WORLDWIDE SHIPPING on orders over $99!*

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Orders are processed and shipped within 3 business days following the date of the payment. PEPPERMINT Cycling Co. team processes orders from Monday to Friday (between 9AM and 5PM).

All packages are shipped with Canada Post within Canada, with USPS within the United States and with Fedex for all international orders.

If you would like to pick up your order in person (and avoid shipping fees), do not hesitate to contact us to plan your pick-up (PEPPERMINT Basecamp is located at Mont-Tremblant).

Shipping is FREE within Canada for purchases of CAN$150.00 or more.
For all other orders, shipping costs are fixed and determined according to your delivery address and not the weight of the package.
Canada :CAN$10.00 (excl. taxes)
International : CAN$20.00 (excl. taxes)

Please take note that International orders may be subject to local duties and taxes incurred by the importing country and that it is up to the customer to pay these charges. If the customer refuses to make the payment, the package will be returned and the order will be refunded, less the shipping charges. Despite our team's best efforts, customs may cause additional delivery time.

Customer Service Policy

Peppermint Cycling is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days for domestic orders and 1-4 weeks for international orders, depending on location; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

Following reception of your order, you have 15 days to return or exchange a product if it does not suit you.
Accessories (socks, caps, bands and bottles) and discounted items (including Bundles) cannot be returned, as they are a final sale items.
In case of a return or a product exchange, it is always possible to bring your product directly in person to our Basecamp located at Mont-Tremblant (to avoid delivery costs). Do not hesitate to get in touch with us to organize everything.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .

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