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  • FREE WORLDWIDE SHIPPING on orders over $99!*

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

All items will be dispatched within 48 hours of your order from our warehouse in the UK

UK | Royal Mail | 2-3 working days

International | Royal Mail | Tracked & Signed For | 5 - 10 working days

Please be aware that international orders may be subject to local import duties and taxes - these charges are out of our control and are the responsibility of the buyer.

Customer Service Policy

Altum Designs is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days for domestic orders and 1-4 weeks for international orders, depending on location; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

If you are not completely satisfied with your purchase you may return your item(s) within 30 days of delivery for a full refund (excluding shipping costs). If you would like to make a return then please email returns@altum.cc for returns instructions.

Please note, our returns policy states:

- The buyer is responsible for the costs of return the item(s) to us
- No refunds (nor replacements) will be processed until the original item(s) is back in our possession
- Please retain your proof of postage as we cannot be held responsible for any returns that get lost in the postal system
- Please allow up to 5 working days from the date we receive your returned item(s) for your refund or replacement to be processed

If in the unlikely event that you discover a production defect/fault with your item, please contact us to arrange a replacement. All of our products come with a 2 year guarantee.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .

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