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  • FREE WORLDWIDE SHIPPING on orders over $99!*

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

We aim to pack and post your item(s) within 1-3 days of ordering, though generally same or next day. Approximate delivery times, in working days from the date of sending, are:

UK/IRELAND: 2-3 days
EU: 3-5 days
ROW: 5-7 days

If you require something more urgently, please get in touch and we will try our best to help you out. Expedited delivery options are available at an additional cost.

All items are suitably packaged. Prints are wrapped in acid-free tissue paper and shipped in reinforced postal tubes. All Victory Chimp UK deliveries are fully tracked and traced, so please choose an address where someone will be able to sign for your delivery during daytime hours.

Overseas Delivery
Victory Chimp ships worldwide, please select your country from the drop-down list in the shopping cart. Overseas shipments may be subject to import duties and tax. Additional charges can occur at the customer expense. Victory Chimp has no control over these charges and accepts no responsibility for any additional overseas costs. Shipment is sent via Royal Mail’s overseas services and insurance is obtained for all overseas goods.

Loss
If you have not received your goods within 7 days of our “your order has been shipped” email, please notify us via email. All Victory Chimp UK deliveries are fully tracked and traced, so please choose an address where someone will be able to sign for your delivery during daytime hours. Please check that you have not mislaid a calling card from your postman or that the package is not waiting at your local depot or post office.

• We are not responsible for items sent to an incorrectly supplied address.

• We are not responsible for items do not collect it in time from your local depot or post office, the item will be returned to us and an additional fee for reposting will be charged.

Customer Service Policy

Victory Chimp is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days for domestic orders and 1-4 weeks for international orders, depending on location; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

We want to bring you cycling art and apparel that you love, so if for any reason you're not happy with your purchase, we'll put it right.

For returns or if you'd prefer a different size, we politely ask that you notify us at ryan@victorychimp.cc within 10 days of its arrival and tell us what the problem is.

Products must be returned unused and in the state in which they were sent. Please check that your item(s) is in good condition and fits you before use. Refunds will be processed upon satisfactory receipt of the returned goods. We will refund your payment same day minus the costs of initial shipping and packing charges.

Returning Your Product
Please use your delivery note to tell us which items you are returning, why you are returning them and whether you would like a refund or replacement or exchange.

You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. Victory Chimp is not responsible for the loss or damage of any returned product.

Please address package to:
Victory Chimp Returns
35 Craigadick Road
Maghera
Co. Derry
Northern Ireland
BT46 5DE

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .

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