Katusha Policies

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Unless stated, products are delivered worldwide wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days for domestic orders and 1-4 weeks for international orders, depending on your location. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Katusha is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days for domestic orders and 1-4 weeks for international orders, depending on location; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

30 daysto fall in love.

At KATUSHA, we aim to provide you with the best cycling gear possible.
As a customer, you are at the centre of our thoughts and we want you to be 100% satisfied with your purchase.

TRY IT, RIDE IT, LOVE IT

At KATUSHA, we believe 100% in the quality of our products, because our pro riders (as well as ourselves) have ridden and tested them a lot. We also believe that for YOU – our most valued ambassadors – to be convinced, you deserve the same privilege.

Our R&D department have spent countless hours at the drawing board to improve the performance of the KATUSHA ALPECIN Cycling Team on the road, resulting in a brand-new collection of high-level cycling gear. Now it’s your turn to benefit from that experience!

If you are not convinced after testing and riding your chosen items,
please return them within 30 days of receipt and we will happily issue a replacement or refund.

RETURN
We aim to provide you with exactly the right equipment to enhance your next cycling challenges. If however you are not 100% satisfied with the quality of our products, please return the items within 30 days of receipt and we will happily issue a replacement or refund. It is as simple as that!

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .